3MPWRAPP FAQ - Frequently Asked Questions

3MPWRAPP FAQ

Can’t find an answer? Contact us →

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Jump to a section:

• Getting Started
• Features & Tools
• Accessibility
• Privacy & Security
• Beta Testing
• Troubleshooting
• Accounts & Data
• Support

Getting Started

What is 3MPWRAPP?

3MPWRAPP is a Canadian platform for the entire disability community. Built by and for injured workers, persons with disabilities, advocates, supporters, and vulnerable Canadians seeking justice. Available coast-to-coast-to-coast.

It helps you:

• Understand decisions (Parse Claim decodes confusing letters)
• Organize evidence (Evidence Locker stores documents securely)
• Manage cases (Deadline Tracker never lets you miss a filing date)
• Track health (Wellness tools track symptoms and health patterns)
• Connect with community (Support Groups connect you with others)
• Advocate for change (Collective action tools for systemic change)
• Contribute to knowledge (Your evidence creates templates for others)

Learn about all features →

Full user guide →

What are the 3 Flywheels?

Our most critical assets. These flywheels turn individual struggles into collective power:

1. Evidence Flywheel — Your wins become templates

• Upload successful evidence and case outcomes
• We assess and analyze what worked
• Create guides and templates from your victory
• Community learns from your success

2. Pattern Detection Flywheel — Data reveals systemic issues

• Collect tribunal decisions from CanLII (all provinces)
• Assess and analyze outcomes and patterns
• Identify discrimination, barriers, win rates
• Create visualizations and reports for policy change

3. Collective Action Flywheel — Organized advocacy creates change

• Community coordinates around shared issues
• Launch campaigns with evidence-backed arguments
• Collective action generates institutional responses
• Wins benefit all Canadians

Together: These flywheels transform 3MPWRAPP from a personal tool into a force for systemic change.

How much does 3MPWRAPP cost?

Completely free. Forever.

There are no hidden costs, no premium versions, no ads. 3MPWRAPP is funded by grants and donations because we believe people shouldn’t have to pay to fight for their rights.

Do I need to create an account?

Not necessarily. You can:

1. Create an account (email/password or Google) — Data saves permanently
2. Continue as guest — Use immediately, data deleted when you close the app

Recommended: Create an account so you don’t lose your data. You can always delete your account later.

What devices can I use 3MPWRAPP on?

3MPWRAPP is ready for all devices:

• iPhone (iOS 14+)
• iPad & iOS tablets (iOS 14+)
• Android phones (Android 10+)
• Android tablets (Android 10+)
• Windows & Mac computers (via web app)
• Website (features, guides, information at https://3mpwrapp.ca)

Currently in closed beta while we do stress testing before submitting to app stores. Sign up for beta testing →

What about users outside Canada?

3MPWRAPP is primarily built for Canada. All features work across every province and territory.

Available in Canada: All provinces and territories (coast-to-coast-to-coast)

• ✅ Full app access
• ✅ All features working
• ✅ Canadian legal references (WSIAT, provincial tribunals)
• ✅ Canadian health system integration

Limited USA-lite availability: We’re doing a slow rollout in select US states. If you’re in the USA and interested, email us →

Outside North America? Most features work worldwide (health tracking, community, evidence storage). Legal/tribunal features are Canada-specific.

Features & Tools

What can I do with Evidence Locker?

Evidence Locker securely stores:

• PDFs
• Photos (of documents, screenshots)
• Images
• Word documents
• Spreadsheets
• Audio files

All stored with AES-256-GCM encryption (bank-level security).

What you CAN’T store: Large videos (>50 MB), executables, malware

How do I know my evidence is encrypted?

Look for the lock icon (🔒) next to your document. That means it’s encrypted.

If you don’t see the lock icon, it didn’t encrypt properly. Try uploading again.

Can I share my evidence with others?

Yes. From any document:

1. Tap the document
2. Tap “Share”
3. Choose how: Email, Messages, or save to files
4. Send to whoever you want

Important: Make sure you trust the person. Evidence may contain sensitive info.

What file types does Letter Wizard support?

Letter Wizard can generate:

• Appeal Letters — for tribunal appeals
• Accommodation Requests — for workplace/school
• Formal Complaints — to employers, government, organizations
• Demand Letters — formal requests with deadlines
• Character Reference Letters — for others to write

More letter types are added regularly.

Is Parse Claim’s analysis accurate?

Usually yes, but verify:

Parse Claim uses AI to read decision letters and extract key information. It’s accurate 85-95% of the time for:

• Decision (approved/denied/partial)
• Deadline dates
• Appeal options

Important: Always verify with official tribunal websites or call the tribunal directly. AI sometimes misreads things.

If Parse Claim gives you a date, check the tribunal website to confirm. When in doubt, contact a lawyer.

What does “50% Rule” in Pacing Partner mean?

The 50% rule is a pacing strategy for conditions with post-exertional malaise (like ME/CFS):

• Day 1: Do 50% of your normal capacity
• Day 2: Rest (do 25-30%)
• Day 3: Do 50% again
• Pattern: 50%, 25%, 50%, 25%…

This pattern prevents flare-ups and helps you do more long-term.

It’s not required — adjust to your condition.

Can I export all my health data?

Yes, for most wellness tools:

1. Open the tool (Symptom Tracker, Health Tracker, etc.)
2. Tap “Export” or “Download”
3. Choose format: PDF or CSV
4. File downloads

Some tools may not have export yet — that’s coming.

How do I delete a document from Evidence Locker?

1. Open Evidence Locker
2. Find the document
3. Tap and hold (long press)
4. Tap “Delete”
5. Confirm

Caution: Deleted documents CANNOT be recovered.

Accessibility

Is 3MPWRAPP accessible?

Yes! 3MPWRAPP is designed to work for people with:

• Low vision
• Blindness (screen reader support)
• Color blindness
• Dyslexia
• Motor disabilities
• Cognitive disabilities
• Fatigue/pain (Complexity Mode)
• Hearing disabilities (text-based communication)

Accessibility guide →

Does 3MPWRAPP work with screen readers?

Yes. VoiceOver (iOS) and TalkBack (Android) both work:

• ✅ All buttons are labeled for screen readers
• ✅ Form fields are labeled
• ✅ Images have descriptions
• ✅ Headings are properly structured
• ✅ Lists read in order

Screen reader guide →

Can I use 3MPWRAPP with just a keyboard?

Yes, the entire app works with keyboard:

• Tab — Move between buttons
• Enter — Activate button
• Arrow Keys — Navigate lists
• Escape — Close menus

Keyboard navigation guide →

Can I make text bigger?

Yes:

1. Open Settings
2. Tap “Display”
3. Choose text size: Small, Default, Large, Extra Large
4. Changes apply immediately

(You can also use your phone’s system-level text scaling)

Can I use dyslexia-friendly fonts?

Yes:

1. Open Settings
2. Tap “Accessibility”
3. Toggle “Dyslexia-Friendly Font”
4. Font changes to OpenDyslexic immediately

Does 3MPWRAPP work in dark mode?

Yes:

1. Open Settings
2. Tap “Display”
3. Toggle “Dark Mode”
4. Choose: Off, On, or Automatic (follows device settings)

Dark mode helps with eye strain and works great at night.

Is there high contrast mode?

Yes:

1. Open Settings
2. Tap “Accessibility”
3. Toggle “High Contrast Mode”
4. Text becomes bolder, colors become more vivid

Contrast meets WCAG 2.2 AAA standards (maximum contrast).

What is Complexity Mode?

Complexity Mode lets you choose:

• Simple (5 essential tools for crisis/bad days)
• Standard (20 tools for regular use)
• Power User (all 74 features)

You can switch as many times per day as you want. Perfect for managing disability.

Complexity Mode guide →

Privacy & Security

Who has access to my data?

Only you.

• Your documents stay encrypted
• Your health data stays private
• We don’t share data with third parties
• We don’t sell your data
• You can delete everything anytime

Full privacy policy →

How is my evidence encrypted?

AES-256-GCM encryption (same encryption banks use):

• Encrypts as it’s uploaded
• Only you can decrypt it (with your password)
• Even 3MPWRAPP staff can’t read it

Can the government see my documents?

Not unless you share them. Law enforcement could legally compel us to do something only if you’re not encrypting things and sharing them. Our current setup means we have nothing to give them — it’s encrypted on your device.

Read our Privacy Policy for full details →

Is it safe to use 3MPWRAPP for sensitive information?

Yes, as long as you:

1. Use a strong password
2. Don’t share your password
3. Enable two-factor authentication (optional but recommended)
4. Keep your phone secure
5. Don’t share documents with untrusted people

What’s collected for analytics?

We track (privacy-friendly):

• Pages viewed (which features are used most)
• Crashes (to fix bugs)
• General usage (to improve design)

We DON’T track:

• Personal information
• Document content
• Health information
• Location
• Cross-site activity

Privacy policy details →

Can I delete my account and all my data?

Yes, anytime:

1. Open Settings
2. Tap “Account Settings”
3. Tap “Delete Account”
4. Confirm you want to delete
5. All your data is deleted permanently

We keep no backups of deleted data.

Beta Testing

How do I join beta testing?

3MPWRAPP is in closed beta before launch on app stores. To join:

Step 1: Sign up

1. Go to https://3mpwrapp.ca/beta-signup
2. Fill out the form (name, email, device type — iPhone, iPad, Android, or Windows/Mac)
3. We’ll review your request

Step 2: Get approved

• You’ll receive an email within 48 hours with download instructions
• No approval email? Email empowrapp08162025@gmail.com

Step 3: Install the beta

• iPhone/iPad: Follow the TestFlight link in the approval email
• Android phones/tablets: Follow the Google Play Beta link in the approval email
• Windows/Mac: Open the web app link in your browser

What do beta testers do?

Help us find and fix bugs by:

• Using new features
• Testing workflows
• Reporting issues
• Testing accessibility
• Giving feedback

Is beta testing safe?

Yes:

• Same privacy protections as stable version
• Same encryption
• Your data is still secure
• You can delete anytime

The only difference: beta versions sometimes have bugs (that’s why we need testers!)

Can I give feedback during beta testing?

YES PLEASE! How to submit feedback:

1. Open Settings
2. Tap “Help & Support”
3. Tap “Send Feedback”
4. Tell us what you think
5. Tap “Send”

We read every piece of feedback and respond within 48 hours.

Troubleshooting

The app keeps crashing

Try this:

1. Close the app (swipe it away from recent apps)
2. Restart your phone
3. Open the app again

If still crashing:

1. Force close the app
2. Uninstall (delete the app)
3. Restart your phone
4. Reinstall from App Store/Play Store

If STILL crashing: Contact support →

I can’t log in

Try:

1. Check email address is correct (no typos)
2. Check Caps Lock is off
3. Use “Forgot Password” to reset password
4. Try again

Still can’t log in? Contact support →

My documents won’t upload

Try:

1. Check file size (max 50 MB)
2. Try a different file type/format
3. Check internet connection (WiFi is better than mobile)
4. Try again

If upload still fails:

• Check your phone storage (need ~100 MB free)
• Restart the app
• Contact support →

Deadline notifications aren’t working

Try:

1. Open Settings
2. Check Notifications are enabled for 3MPWRAPP
3. Check your phone volume is on
4. Close and reopen app
5. Restart your phone

Still no notifications?

• Check you actually created deadlines
• Check due dates are in the future
• Contact support →

The app is very slow

Try:

1. Close other apps running
2. Restart your phone
3. Clear app cache:
   • Settings → Apps → 3MPWRAPP → Storage → Clear Cache
   • (Don’t select “Clear Data” — that deletes everything)
4. Restart app

If still slow:

• You may need a phone with more storage/RAM
• Contact support →

I lost my data

If you synced to cloud:

1. Log back in
2. Data should sync back automatically
3. If not, contact support →

If you didn’t sync:

1. Check if backup exists on your phone
2. Contact support → (We may be able to recover from backup)

Accounts & Data

Can I have multiple accounts?

Yes:

1. Log out of current account
2. Log in with different email
3. That’s it!

Only one account logged in at a time though.

Can I use the same email for multiple accounts?

Not recommended. Use different emails for different accounts.

How do I change my password?

1. Open Settings
2. Tap “Account Settings”
3. Tap “Change Password”
4. Enter current password
5. Enter new password
6. Confirm new password
7. Save

What if I forget my password?

1. From login screen, tap “Forgot Password?”
2. Enter your email
3. Check your email for reset link
4. Click link
5. Create new password
6. Log in

(Check spam folder if you don’t see email)

Can I back up my data?

Yes, multiple ways:

1. Cloud sync: Settings → Data & Privacy → Cloud Sync (backs up to Google Drive or 3MPWRAPP servers)
2. Export: Many tools let you export to PDF or CSV
3. Manual: Take screenshots, save documents

Will my data be backed up if I delete the app?

Only if you have cloud sync enabled. If you delete the app without syncing, data is lost.

Recommended: Enable cloud sync in Settings before deleting.

Support & Contact

How do I report a bug?

1. Open Settings
2. Tap “Help & Support”
3. Tap “Report a Problem”
4. Describe what happened
5. Attach screenshot if helpful
6. Tap “Send”

Or email: empowrapp08162025@gmail.com

How do I give feedback or suggest a feature?

1. Open Settings
2. Tap “Help & Support”
3. Tap “Send Feedback”
4. Tell us your idea
5. Tap “Send”

Or email: empowrapp08162025@gmail.com

How do I contact support?

• Email: empowrapp08162025@gmail.com
• In-app: Settings → Help & Support → Contact Us
• Community: Join a Support Group and ask others
• Website: https://3mpwrapp.ca/contact

Response time: Usually 24-48 hours

Is there a Discord, Slack, or community forum?

Not yet, but Support Groups are similar. Join one to connect with other users and get peer support.

Plans for a public forum coming in 2026.

Where can I learn more?

• Features: Full features guide →
• How to use: Complete user guide →
• Beta testing: Beta testers guide →
• Privacy details: Privacy policy →
• Website: https://3mpwrapp.ca

Still Have Questions?

We’re here to help!

• Email: empowrapp08162025@gmail.com
  Response time: 24-48 hours

Or reach out:

1. Open the app
2. Settings → Help & Support
3. Choose: Report Bug, Send Feedback, or Contact Us

Accessibility

This FAQ page is fully readable and accessible in:

• ✅ Light Mode — Dark text on white background
• ✅ Dark Mode — Light text on dark background
• ✅ High Contrast Mode — Maximum contrast, bold text

All headings, questions, answers, and links have adequate contrast ratios (WCAG 2.2 AAA).

Thank you for using 3MPWRAPP! 💙