3MPWRAPP User Guide - Complete Step-by-Step Tutorials

3MPWRAPP User Guide

This guide explains how to use every feature in 3MPWRAPP. Start with “Getting Started” or jump to the feature you need help with.

Built by and for injured workers, persons with disabilities, advocates, supporters, and vulnerable Canadians across every province and territory.

Quick Navigation

Just getting started?

• First Time Using 3MPWRAPP?
• Account Setup
• Understanding Complexity Mode

Looking for help with a feature?

• Evidence & Documents
• Advocacy & Legal
• Wellness & Health
• Community

Need accessibility help?

• Accessibility Options
• Keyboard Navigation
• Screen Reader Support

Something not working?

• Troubleshooting
• Report a Problem
• Contact Support

How 3MPWRAPP Creates Collective Power

The 3 Flywheels of Change

Your individual actions create exponential impact through these flywheels:

🔄 Flywheel 1: Evidence Flywheel

• When you win, your evidence becomes a template
• Other users learn from your victory
• Success strategies spread through the community

🔄 Flywheel 2: Pattern Detection Flywheel

• We analyze tribunal decisions across Canada (CanLII data)
• Patterns reveal systemic discrimination and barriers
• Reports and visualizations drive policy change

🔄 Flywheel 3: Collective Action Flywheel

• Communities coordinate around shared issues
• Collective evidence supports institutional change
• Individual struggles become systemic victories

You’re not just managing your case — you’re part of changing Canada’s system.

Getting Started: Your First 5 Minutes

Step 1: Install & Open the App

3MPWRAPP is ready for all devices — iPhone, iPad, Android phones/tablets, and computers.

Currently in closed beta: We’re doing stress testing before submitting to app stores.

To get early access:

1. Sign up for beta testing →
2. We’ll send you download instructions for your device:
   • iPhone/iPad: TestFlight
   • Android phones/tablets: Google Play Beta
   • Windows/Mac: Web app link
3. Install and open the app

Questions about beta access? Email: empowrapp08162025@gmail.com

Step 2: Create an Account

Option A: Email & Password (Recommended)

1. Tap “Sign Up”
2. Enter your email address
3. Create a secure password (8+ characters, mix of letters and numbers)
4. Re-enter password
5. Tap “Create Account”
6. Check your email for verification link (check spam folder)
7. Click verification link
8. Return to app
9. Log in with email and password

Option B: Google Account

1. Tap “Sign Up”
2. Tap “Continue with Google”
3. Select your Google account
4. Tap “Allow” to let 3MPWRAPP access basic info
5. Done!

Option C: Continue as Guest

1. Tap “Continue as Guest”
2. Start using the app immediately
3. Note: Guest mode doesn’t save data between sessions

Recommended: Use email/password or Google so your data is saved.

Privacy: 3MPWRAPP never sells your data. Read our Privacy Policy →

Step 3: Choose Your Complexity Mode

1. Complete sign up
2. You’ll be asked: “How many features do you want to see?”
3. Choose:
   • 🔋 Simple Mode (5 essential tools — for crisis, brain fog, bad days)
   • 📊 Standard Mode (20 important tools — for most users, most of the time)
   • 🚀 Power User (All 74 features — for advanced users)
4. Tap your choice
5. App redesigns instantly

Can you change later? YES! Go to Settings → Complexity Mode anytime.

Which should you choose?

• First time? Try Standard Mode
• Bad pain day? Switch to Simple Mode
• Want to explore everything? Use Power User mode

Step 4: Set Up Your Profile (Optional but Recommended)

1. Tap the Profile tab (usually bottom right)
2. Tap “Edit Profile”
3. Add information (optional):
   • Your role: Person with disability, Supporter, Ally, Advocate, Family
   • Disabilities/conditions (for personalized recommendations)
   • Symptoms you track
   • What you’re working on
4. Tap “Save”
5. You’re done!

Privacy: This info stays on your device. It’s not shared unless you choose to sync.

Step 5: Take the Quick Tutorial

1. You’ll see a “New to 3MPWRAPP?” popup
2. Tap “Take the Tour” (5-minute walkthrough)
3. Follow along
4. Tap “Skip” anytime if you want to start using the app

You can always retake the tutorial: Settings → Help → Tutorial

Account Setup & Security

Change Your Password

1. Open Settings (gear icon, usually bottom right)
2. Tap “Account Settings”
3. Tap “Change Password”
4. Enter your current password
5. Enter new password (8+ characters)
6. Re-enter new password
7. Tap “Change Password”

Enable Two-Factor Authentication (Extra Security)

Two-factor authentication means someone needs both your password AND your phone to access your account.

1. Open Settings
2. Tap “Account Settings”
3. Tap “Two-Factor Authentication”
4. Tap “Enable”
5. Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, or Authy)
6. Enter the code shown in your authenticator
7. Save backup codes (keep somewhere safe!)

Sync Your Data to the Cloud

What is syncing? Copying your data to Google Drive or our servers so it’s backed up.

1. Open Settings
2. Tap “Data & Privacy”
3. Tap “Cloud Sync”
4. Choose:
   • No sync (data stays on your phone only)
   • Google Drive (your data syncs to your Google Drive)
   • 3MPWRAPP Backup (your data syncs to our secure servers)
5. Follow prompts
6. Done!

Privacy: Data is encrypted. We can’t see it.

Privacy Settings

1. Open Settings
2. Tap “Data & Privacy”
3. Choose what you’re comfortable with:
   • Analytics (helps us improve the app)
   • Crash reports (helps us fix bugs)
   • Personalization (app learns your preferences)
4. Your choices are saved immediately

Understanding Complexity Mode

Complexity Mode is the most important feature to understand.

Why Three Modes?

Disability + fatigue + pain + stress = overwhelming. Complexity Mode fixes this by showing only the tools you need right now.

Simple Mode: 5 Essential Tools

For: Crisis, flare-ups, brain fog, bad days
Tools:

1. Evidence Locker — save documents fast
2. Letter Wizard — write appeals fast
3. Pacing Partner — manage energy
4. Support Groups — find community
5. Crisis Resources — emergency help

Use Simple Mode when:

• You’re having a flare-up
• You have brain fog
• You’re in crisis
• You’re exhausted
• You just need to survive today

Standard Mode: 20 Important Tools

For: Most users, most of the time
Tools: All Simple Mode tools PLUS:

• Deadline Tracker
• Case Timeline
• Health Tracker
• Wellness Check-in
• Symptom Tracker
• Community Hub
• Campaigns
• Support Directory
• And more…

Use Standard Mode when:

• You feel OK
• You want a balanced experience
• You want to use multiple tools
• You’re building your case over time

Power User Mode: All 74 Features

For: Advanced users who want everything
Tools: Every feature, all 74 tools unlocked

Use Power User Mode when:

• You’re comfortable with the app
• You want to explore
• You’re working on complex cases
• You have the energy

How to Change Your Mode

1. Open Settings (usually bottom right)
2. Tap “Complexity Mode”
3. Choose your mode
4. App redesigns instantly
5. Your Home screen now shows different tools

You can change modes multiple times per day. No judgment. Do what you need.

Evidence & Document Management

Uploading Documents to Evidence Locker

What you’ll need:

• Your phone and a document to upload (PDF, photo, image, file)
• 5 minutes

Step-by-step:

1. From Home screen, tap “Evidence Locker” or tap the Resources tab → Evidence
2. Tap “Add Document” or “+” button
3. Choose source:
   • Camera — take a photo of a document right now
   • Photo Library — select a photo already on your phone
   • Files — upload a PDF or file from your phone
4. Select/take your document
5. Confirm the image is clear and readable
6. Tap “Next”
7. Add a title: “Denial Letter - May 15 2026” (be specific, include dates)
8. Add tags (optional): “decision”, “medical”, “letter”, “evidence”
9. Add notes (optional): “For WSIB claim”
10. Review that it’s encrypted (lock icon should be visible)
11. Tap “Save”
12. Document is now encrypted and stored

Tips:

• Use good lighting when photographing documents
• Photograph all pages of multi-page documents
• Use consistent tags for easy searching
• Include dates in titles
• Check encryption status (lock = encrypted)

Organizing Evidence with Tags

Tags help you find documents fast.

How to add tags:

1. When uploading, tap “Tags” field
2. Type a tag (e.g., “medical”)
3. Press Enter
4. Add more tags
5. Save document

Recommended tag system:

• By type: “decision”, “medical”, “letter”, “photo”, “email”, “government”
• By case: “WSIB”, “HRTO”, “CPP”, “disability-appeal”
• By date: “2026-march”, “2026-april”

Searching by tag:

1. Open Evidence Locker
2. Tap the search/filter button
3. Choose a tag
4. See only documents with that tag

Using Evidence Timeline

The Timeline shows all your documents in order (oldest to newest).

How to use it:

1. Open Evidence Locker
2. Tap “Timeline” view
3. Scroll to see documents chronologically
4. Tap any document to view full details
5. Look for gaps (periods with no documents)

Why this matters:

• Shows your case story over time
• Helps you spot missing evidence
• Useful when preparing for hearings

Viewing & Downloading Documents

To view a document:

1. Open Evidence Locker
2. Find the document
3. Tap it
4. Document opens in viewer

To download/share a document:

1. Open the document
2. Tap the “Share” button (usually top right)
3. Choose how to share:
   • Email
   • Messages
   • Save to files
4. Follow prompts

Important: Make sure you trust the person you’re sharing with. Documents may contain sensitive information.

Deleting Documents

To delete a document:

1. Open Evidence Locker
2. Find the document
3. Tap and hold (long press)
4. Tap “Delete”
5. Confirm you want to delete

Caution: Deleted documents cannot be recovered. Make sure you’re deleting the right thing.

Using Evidence Command Center

Evidence Command Center shows you ALL your evidence in one place.

How to open it:

1. From Home, tap “Evidence Command Center”
2. You’ll see 4 tabs: Upload, Timeline, Tags, Analytics

Understanding each tab:

1. Upload Tab

• Quick upload button
• Recent uploads shown
• Current upload status

2. Timeline Tab

• All documents in chronological order
• See patterns over time
• Identify gaps

3. Tags Tab

• All documents grouped by tag
• See what categories of evidence you have
• Find documents quickly

4. Analytics Tab

• Statistics about your evidence
• How many medical documents?
• How many decision letters?
• What’s your evidence distribution?

How to use Analytics:

1. Tap “Analytics” tab
2. See charts showing:
   • Documents by type
   • Documents over time
   • Most-used tags
3. Use this info to identify what you need to gather next

Example: You see 5 medical documents and 2 decision letters. You need more workplace evidence. Now you know what to focus on gathering.

Troubleshooting Evidence Locker

“Upload failed” error

• Check file size (max 50 MB per document)
• Try a different file format
• Check internet connection
• Try uploading again

“Can’t find a document I uploaded”

• Use search bar (magnifying glass icon)
• Try different tags
• Scroll through all documents
• Check if you accidentally deleted it

“Photo is blurry/unreadable”

• Delete it (tap and hold, then delete)
• Retake photo with better lighting
• Hold document flat
• Stand closer so text is large

Advocacy & Legal Tools

Understanding Your Decision Letter: Parse Claim

Parse Claim helps you understand confusing decision letters.

What you need:

• Your decision letter (email, PDF, or physical copy)
• 3 minutes

Step-by-step:

1. Photograph or save your decision letter as PDF
2. From Home, tap “Parse Claim” (under Advocacy section)
3. Tap “Upload Decision Letter”
4. Choose source:
   • Camera — take a photo now
   • Library — select from your phone
   • Files — upload a PDF
5. Select/take your document
6. Make sure it’s readable (clear text, all pages)
7. Tap “Next”
8. Wait for app to analyze (30 seconds to 2 minutes)
9. Read the results

You’ll see:

• Decision Summary — What they decided (approved, denied, partial)
• Plain-Language Explanation — What it means in simple terms
• Key Facts — What they considered
• Your Deadlines — When you need to act
• Your Options — What you can do next (appeal, review, reconsideration)

Tips:

• Use high-quality photos
• Make sure all text is readable
• If it didn’t work, try a better photo
• Always verify deadlines with official tribunal websites

Setting Up Deadline Tracker

Deadline Tracker keeps track of all important dates.

Adding a deadline:

1. Open Deadline Tracker
2. Tap “Add Deadline” or “+” button
3. Enter:
   • Date (use the calendar picker)
   • Deadline type: Appeal, Document Due, Hearing, Filing, Other
   • Description: “Appeal WSIB decision”
   • Notes (optional): “File appeal letter”
4. Tap “Create Deadline”
5. Deadline now appears on your calendar

Importing from Parse Claim:

1. After using Parse Claim
2. You’ll see “Add deadlines to Tracker”
3. Tap “Add All” or select individual deadlines
4. They’re automatically added

Understanding the countdown:

• Green: More than 7 days left
• Yellow: 7 days to 24 hours left
• Red: Less than 24 hours left

Notifications:

• 7 days before: Reminder notification
• 1 day before: Urgent reminder
• On the day: Final reminder

Using Case Timeline

Case Timeline shows your entire case in chronological order.

What it shows:

• When you filed your claim
• Decision dates
• Appeal dates
• Hearing dates
• Any other important events

How to use it:

1. Open Case Timeline from Advocacy tab
2. Scroll to see your entire case history
3. Tap any event for details
4. Add events manually:
   • Tap “Add Event”
   • Enter date and description
   • Tap “Save”

Tips:

• Keep your timeline updated
• Use it to tell your case story
• Print and show to your lawyer
• Reference it in appeals

Drafting an Appeal with Letter Wizard

Letter Wizard helps you write professional appeal letters.

What you need:

• 15-30 minutes
• Information about what you’re appealing
• Evidence to reference (optional)

Step-by-step:

1. From Home, tap “Letter Wizard”
2. Choose letter type:
   • Appeal Letter
   • Accommodation Request
   • Formal Complaint
   • Demand Letter
   • Other
3. Tap your choice
4. Answer questions (they vary by letter type)
5. For Appeal Letter, answer:
   • What are you appealing?
   • Why do you disagree?
   • What evidence supports your appeal?
   • What outcome do you want?
6. Answer each question honestly and completely
7. Tap “Next” to proceed
8. Review the draft letter
9. Make any edits (all text is editable)
10. Save, export as PDF, or send

Tips:

• Answer questions in full sentences
• Be honest about your situation
• Reference specific evidence
• Keep copies of everything
• Have a friend or advocate review before sending

Using Appeal Coach

Appeal Coach provides personalized guidance for your appeal.

How to use it:

1. From Advocacy tab, tap “Appeal Coach”
2. Describe your situation briefly
3. Ask a specific question, for example:
   • “Should I appeal this decision?”
   • “What evidence do I need for an appeal?”
   • “What are my chances of winning?”
4. Coach provides a response
5. Ask follow-up questions
6. Save responses for later

Important:

• Coach is NOT a lawyer
• Verify information with official sources
• Consider consulting a lawyer for complex cases
• Coach is your brainstorming partner, not legal advice

Wellness & Health Tracking

Setting Up Pacing Partner

Pacing Partner helps you do more without triggering flare-ups.

Step 1: Establish Your Baseline

1. From Wellness tab, open Pacing Partner
2. Tap “Set Up Baseline”
3. The app asks: “What’s your normal activity level?”
4. Rate it 1-10 (1 = bedridden, 10 = fully active)
5. Enter your average activity level
6. This becomes your baseline

Step 2: Use the 50% Rule

• Do 50% of your baseline today
• Rest/recover tomorrow
• This prevents flare-ups

Example:

• Your baseline = 6/10
• Safe activity today = 3/10
• Tomorrow = rest at 2/10
• Pattern: 3, 2, 3, 2, 3, 2

Step 3: Log Daily Activities

1. Each morning, tap “Plan Today”
2. List planned activities:
   • Work: 4 hours
   • Errand: 30 minutes
   • Hearing: 2 hours
3. Pacing Partner calculates your activity level
4. Shows if you’re in your safe zone
5. Suggests adjustments if needed

Step 4: Track How You Felt

1. At end of day, tap “How did you do?”
2. Log:
   • Pain level
   • Energy level
   • Symptoms
   • How you felt overall
3. Over time, the app learns your patterns

Tips:

• Estimate conservatively (better to underestimate)
• Include everything (work, thinking, socializing, cleaning)
• Log even on bad days
• Review weekly patterns

Using Wellness Hub Tools

Wellness Hub has 41+ health tools. Start with one or two.

Popular tools to start with:

1. Symptom Tracker — log pain, fatigue, symptoms
2. Health Tracker — track multiple conditions
3. Mood Journal — track emotions
4. Sleep Tracker — track sleep quality

How to use Symptom Tracker:

1. Open Wellness Hub
2. Tap “Symptom Tracker”
3. Tap “Log Symptom”
4. Choose your symptom (pain, fatigue, brain fog, etc.)
5. Rate severity 1-10
6. Add notes (what triggered it, what helped)
7. Save entry
8. View patterns over time

Tips:

• Track consistently (same time daily)
• Look for patterns (what makes it worse, what helps)
• Use data in medical appointments
• Print data for legal cases

Connecting Wellness Data to Your Case

Your health data is evidence.

How to use it:

1. Log wellness data consistently
2. Every week or month, review your entries
3. Look for patterns
4. When preparing for hearings:
   • Print month/year of wellness logs
   • Attach to evidence package
   • Reference in appeal letters
   • Show to your lawyer

Example: You’ve been tracking pain 7+ out of 10 for 6 months straight. Print and attach to WSIB appeal. It proves your pain is consistent and ongoing.

Community & Connection

Joining a Support Group

Support groups connect you with others who understand.

Finding a group:

1. From Community tab, tap “Support Groups”
2. Browse available groups
3. Filter by:
   • Disability/condition
   • Format (text, audio, video)
   • Language
4. Read group description
5. Tap “Join Group”

Introducing yourself:

1. After joining, you’ll be asked to introduce yourself
2. Share what’s comfortable:
   • Your condition/disability
   • What you’re working on
   • What you’re looking for in the group
3. Hit “Introduce”
4. Welcome to the group!

Participating:

• Lurking first is OK — Just listen before speaking
• Go at your pace — No pressure to participate
• Text groups — Great for low-energy days
• Audio groups — More personal, live interaction
• Video groups — Video if you feel up to it

Tips:

• Read group guidelines
• Be respectful of others
• Share what feels safe
• Don’t share medical advice
• Report harmful behavior to moderators

Joining Campaigns

Campaigns are collective action on shared goals.

Finding a campaign:

1. From Community tab, tap “Campaigns”
2. Browse current campaigns
3. Read campaign description and goals
4. Tap “Join Campaign”
5. You’re now part of the effort!

Contributing to campaigns:

• Some ask for: stories, data, time, money, signatures
• Each task takes 5-30 minutes
• Contribute what you can, when you can
• No minimum requirement

Example contributions:

• Share your story (2 sentences)
• Answer a survey (10 minutes)
• Sign a petition (1 minute)
• Attend a meeting (optional)
• Donate if you can

Impact:

• Individual contributions add up
• Collective voice is powerful
• Your participation matters

Accessibility Options

High Contrast Mode

For people with low vision, color blindness, or light sensitivity.

How to enable:

1. Open Settings (gear icon)
2. Tap “Accessibility”
3. Toggle “High Contrast Mode”
4. The app instantly changes to maximum contrast
5. All colors become bold and clear

What changes:

• Text becomes bolder
• Colors become more vivid
• Background becomes pure white or pure black
• Focus indicators become more visible

When to use:

• You have low vision
• You get eye strain easily
• You have color blindness
• You’re sensitive to regular colors

Dark Mode

Reduces eye strain and helps in low-light situations.

How to enable:

1. Open Settings
2. Tap “Display”
3. Toggle “Dark Mode”
4. The app switches to dark theme

Schedules:

• Off: Always use light mode
• On: Always use dark mode
• Automatic: Switch with device settings

Dyslexia-Friendly Font

For people with dyslexia or reading difficulties.

How to enable:

1. Open Settings
2. Tap “Accessibility”
3. Toggle “Dyslexia-Friendly Font”
4. Font changes to OpenDyslexic immediately

What changes:

• Letters become larger and more distinct
• Serifs become more unique
• Spacing improves
• Reading becomes easier

Text Scaling

Make text bigger or smaller.

How to change:

1. Open Settings
2. Tap “Display”
3. Tap “Text Size”
4. Choose:
   • Small (for good eyesight)
   • Default (medium)
   • Large (easier to read)
   • Extra Large (maximum size)
5. Changes apply immediately

Remember: You can also use your phone’s built-in text scaling in System Settings for the entire phone.

Keyboard Navigation

Use the app entirely with keyboard (no touch needed).

Basic keys:

• Tab → Move to next button/field
• Shift+Tab → Move to previous button/field
• Enter → Activate button
• Space → Activate toggle/checkbox
• Arrow Keys → Navigate lists/menus
• Escape → Close menus/dialogs

Navigation examples:

1. Tab through buttons: Press Tab repeatedly to move between buttons
2. Activate a button: Press Tab until button is focused (you’ll see focus ring), then press Enter
3. Select from a list: Use Arrow Keys up/down to highlight, then press Enter
4. Close a menu: Press Escape

Screen readers often add more shortcuts — Ask your screen reader documentation.

Screen Reader Support (VoiceOver / TalkBack)

For people who are blind or have low vision.

iOS (VoiceOver):

1. Settings → Accessibility → VoiceOver
2. Toggle VoiceOver On
3. Triple-tap to read the entire screen
4. Two-finger Z to undo
5. Two-finger U to read notifications

Android (TalkBack):

1. Settings → Accessibility → TalkBack
2. Toggle TalkBack On
3. Two-finger swipe down to read all text on screen
4. Two-finger swipe up to jump to next item
5. Swipe right to activate button

3MPWRAPP features:

• All buttons labeled for screen readers
• All images have descriptions
• All form fields labeled clearly
• Proper heading hierarchy
• Lists read in order

Troubleshooting

“App keeps crashing”

1. Close the app completely (swipe it away from recent apps)
2. Restart your phone
3. Open app again
4. If still crashing:
   • Force close the app
   • Uninstall
   • Restart phone
   • Reinstall from App Store/Play Store

“Can’t log in”

1. Check email is spelled correctly
2. Check Caps Lock is off
3. Use “Forgot Password” to reset
4. If still stuck, tap “Contact Support”

“Document won’t upload”

1. Check file size (max 50 MB)
2. Try different file type
3. Check internet connection
4. Try again

“Deadline notifications not working”

1. Open Settings → Notifications
2. Check 3MPWRAPP notifications are enabled
3. Check volume is on
4. Try restarting the app

“App is slow”

1. Close other apps running
2. Restart your phone
3. Clear the app cache (Settings → Apps → 3MPWRAPP → Storage → Clear Cache)
4. If still slow, reinstall

“Lost my data”

1. If you synced to cloud:
   • Open app
   • Log in
   • Data will sync back
2. If you didn’t sync:
   • Contact Support (data may be recoverable from backup)

Reporting Bugs & Giving Feedback

Help us improve 3MPWRAPP.

How to report a bug:

1. Open Settings
2. Tap “Help & Support”
3. Tap “Report a Problem”
4. Describe what happened:
   • What were you trying to do?
   • What went wrong?
   • What did you expect to happen?
5. Include:
   • Device type (iPhone, Android)
   • App version (visible in Settings)
   • When it happened
   • Screenshots if helpful
6. Tap “Send”

Severity levels:

• Critical: App crashed, data lost
• High: Feature doesn’t work
• Medium: Something is confusing
• Low: Nice-to-have improvement

Response time: Most bugs get a response within 48 hours.

Contact Support

Need help we didn’t cover?

Ways to reach us:

• Email: empowrapp08162025@gmail.com
• In-app: Settings → Help & Support → Contact Us
• Community: Join Support Groups to ask others
• FAQ: Check the FAQ → for common questions

Response time: 24-48 hours typically

What to include in support emails:

• Your situation/problem
• What you’ve already tried
• Device type and app version
• Screenshots if helpful

Accessibility

This User Guide is fully readable and accessible in:

• ✅ Light Mode — Dark text on white background
• ✅ Dark Mode — Light text on dark background
• ✅ High Contrast Mode — Maximum contrast, bold text

All headings, sections, lists, and links have adequate contrast ratios (WCAG 2.2 AAA).